Below are some of the most frequently asked questions about shopping with DirndlWear. If you can't find the answer you're looking for, our customer support team is always happy to help.
Email us at
support@dirndlwear.com
or call us at
+1 (609) 629-6296.
Need Help?
If you have any questions or need immediate assistance, you can use our Live Chat to speak with a member of the DirndlWear Customer Support team during business hours.
1. What is your delivery time?
Our standard delivery time is 5–6 business days after a 3-day production period. We ship via trusted carriers like UPS, DHL Express, FedEx, and USPS.
2. Do you ship internationally?
Yes! We proudly ship worldwide. Shipping time may vary based on your location and local customs processing.
3. How do I choose the right size?
We recommend checking our size guide on each product page before placing your order. If you’re unsure, feel free to contact us with your measurements for personalized sizing help.
4. Do you accept returns or exchanges?
Yes, we offer a 30-day return policy. Items must be unused and in original condition. Return shipping costs or labels are the responsibility of the customer. Once we receive and inspect your return, we’ll process your refund.
5. What payment methods do you accept?
We accept major payment methods including Visa, MasterCard, American Express, Discover, Apple Pay, and Google Pay. All transactions are securely processed via Shopify and Stripe.
6. Can I cancel or change my order after placing it?
If your order hasn’t entered production, we may be able to cancel or modify it. Please contact us immediately at support@dirndlwear.com.
7. Do you offer custom sizing or design requests?
Yes, we offer custom size options for select items like lederhosen and dirndls. After choosing “custom size,” you’ll need to provide your measurements. Contact us for custom design inquiries.
8. Are your products made from genuine leather?
Yes, our leather products — including Bundhosen, Lederhosen, and cowboy chaps — are made from high-quality materials such as goat suede leather and genuine hides.
9. How do I care for my leather garment?
Leather should be cleaned with a damp cloth and stored in a cool, dry place. Avoid machine washing. For deeper cleaning, we recommend using a professional leather cleaner.
10. How can I contact customer support?
You can reach us 24/7 via email at support@dirndlwear.com. We’re happy to help with any questions related to your order, sizing, shipping, or returns.